One-stop-shop service model

Government key projectA one-stop-shop service model refers to a coherent service experience that does not include any unnecessary information requests. The model encompasses the idea that the authorities are able to seamlessly and in versatile ways make use of the data they have. Such circumstances will be created in the project on shared information service model and with the help of information management legislation.

The focus in the project is on the joint information management and shared data environment rather than user interfaces or customer contact points.

The shared information service model will make the services easier to use and more fit for the purpose. The services will also be constantly developed and improved and aspects of data protection and information security will be ensured. Contacts between businesses and the authorities will be facilitated. The authorities will be able to improve their efficiency and enhance the effectiveness of the services.

The service model specifically calls for more efficient information management, shared and joint operating practices and data contents. Information will be shared between the involved authorities who can turn data into knowledge and understanding. Knowledge can then be used to support management and leadership. The quality and usability of information will also be improved through transparency.


Information management legislation

Digitalisation in public administration and extensive changes in operating practices need legislative amendments and deregulation to advance.

The one-stop-shop service model calls for a clear legislative package. The aim of a new act is to ensure good practices in information management throughout the life cycle of information. The act must also ensure that the public administration data resources, both in paper and electronically, are in machine-readable format,  transfer of electronic data between authorities is smooth and safe, processes are automated, and decision making is based on timely, high-quality information. The data resources of the authorities must be dealt with in a coherent manner, i.e. lawfully, reliably and carefully in all public administration systems up to electronic filing. The act is meant to include an obligation to the authorities to ensure that the subcontractors providing the services also adhere to the good practice on information management.

Preparations for the new information management act were made already in 2015 in cooperation between the Ministries of Justice, Finance, and Education and Culture. Provisions on information management and information security in the Act on the Openness of Government Activities have been included in the draft act and the Act on Information Management Governance in Public Administration and the Archives Act are suggested to be repealed. According to the draft act the authorities would be obliged to ensure good practices in information management throughout the lifecycle of the information.