One-stop public administration services online: Ministry of Finance and State...
Suomi.fi, the one-stop citizens' portal to public administration services, has been upgraded. Produced by the StateTreasury, the Suomi.fi portal now provides links to all central and local government services.
The new version of the portal brings citizens closer to genuine one-stop access to all public administratione-services, which are grouped into easily identifiable clusters to make for easy navigation. What this means is thatusers now only need to know one address and they can search and access all the public administration services theyneed.
"The number of service providers featured on the Suomi.fi portal has increased markedly and they now include allmunicipalities, central government offices and agencies and a host of other public administration bodies," said MrTapani Tölli, Minister of Public Administration and Local Government on announcing the launch of the new portal.
The new Suomi.fi portal also allows users to select their home municipality so that the services provided by therespective local authorities are listed first in the search results.
Suomi.fi is now exclusively intended for private citizens, whereas information for businesses and entrepreneurs isprovided through the Enterprise Finland portal.
Towards an e-service portal
The range of services offered through the new version of Suomi.fi has also expanded.
To help users navigate their way around e-services, the portal has its own virtual guide whose job it is to leadcitizens through the e-service process. The virtual guide automatically appears whenever users click on an e-servicelink.
A major focus in developing the portal will be on improving and extending e-services. Later in the year citizenswill be able to open personal e-service accounts, and a new map of public services locations will be published.
The Suomi.fi portal is found at www.suomi.fi
The portal upgrade has been carried out as part of the Ministry of Finance's eServices and a DemocracyAcceleration Programme (SADe programme).
Inquiries:
State Treasury:
Web services manager Pirkko Romakkaniemi, tel. 358 40 761 2728
Web editor Mari Kervinen, tel. 358 50 576 8424
Communications officer Päivi Railotie, tel. 358 50 431 2404
Ministry of Finance:
Silja Hiironniemi, Director General of Public Management Department, tel. 358 9 160 33250
Maire Ahopelto, Services Manager, tel. 358 9 160 33470
E-mail addresses are:
[email protected] (State Treasury) and [email protected] (MoF)
Facts about Suomi.fi
* Suomi.fi is a citizens' portal providing information on and onlineaccess to public administration services. Its first version was published in spring 2002.* The portal is produced by the Government IT Shared Service Centreunder the State Treasury.
* Benefits of upgraded version: * Services included from all municipalities.
* Wider range of e-services.
* Separate pages for ageing people.
* Access to content through open interface.
* One-stop access to all citizens' services. * Around 750 e-services and more than 4,000 forms. Thousandsof links to service information.
* Covers all major public administration organisations: 342municipal and some 300 central government organisations. In addition more than 100 third sector organisations.
* User statistics: * The portal receives some 300,000 visits by 200,000 uniquevisitors a month (September 2010).
* Around half of all visits to the portal are e-servicevisits.