Establishing a digital support model

The Ministry of Finance has granted the Digital and Population Data Services Agency EUR 1.8 million for building an operating model for digital support. A pilot project is to be completed in 2022, and the model is to be later adopted nationwide as a permanent service. Financing was granted from the Programme for the Promotion of Digitalisation, which aims to make digital support available throughout the country and to ensure it also serves the needs of business operators.

Digital and Population Data Services Agency will be responsible for further development of digital support and for extensive cooperation with networks and stakeholders representing multiple sectors. Digital support services will be developed taking into account the needs of both citizens and business operators. 

Financing enables needs assessment and customer-oriented development of digital support

The development of digital support and the enhancement of digital skills will involve multisectoral cooperation. National cooperation within networks and with various interest groups, along with digital support services provided locally, will continue to serve as a cornerstone for the digital support operating model. The roles of digital support service providers will remain unchanged in the operating model. The financing granted to the Digital and Population Data Services Agency is allocated for the preparation of a permanent digital support operating model in cooperation with the Ministry of Finance. The adoption of the model is scheduled for 2023. 

Digital support helps to improve the digital skills of individuals and communities

Measures in the Government Programme to promote equality include digital support, which aims to strengthen the inclusion of individuals and communities. Digital support services consist of teaching people how to use digital services and devices, and helping individuals and communities acquire better digital skills. Gaining digital skills lowers the threshold for accepting and adopting new electronic services.

Since 2018, the Ministry of Finance has awarded discretionary government grants to regional digital support projects of regional councils. The Digital and Population Data Services Agency is responsible for digital support development nationwide. Regional councils’ digital support projects for which government grants were awarded ended at the end of October 2021. The Digital and Population Data Services Agency assumed full responsibility for building national digital support services.

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Contact information 
Senior Specialist
Olli Kuusisto
Tel. +358 2955 30462
olli.kuusisto(at)gov.fi