Programme for the Promotion of Digitalisation

The Government Programme includes the following objective: Finland will be recognised as a front runner that develops and introduces new solutions enabled by digitalisation and technological advances, doing so across administrative and sectoral boundaries. The aim is to increase the technological and digitalisation capabilities of the public sector and to promote cooperation between the public and private sectors.

The Programme for the Promotion of Digitalisation (‘digitalisation programme’) has been put together to implement the objective stated in the Government Programme.  The digitalisation programme supports and encourages public authorities to make their services available digitally to citizens and businesses by 2023. The Ministry of Finance established the Programme for the Promotion of Digitalisation on 25 February 2020.

Digitalisation programme’s aims and measures 

The aims which the Programme for the Promotion of Digitalisation wishes to achieve by 2023 are as follows:

  • high-quality digital public services will be available to citizens and businesses in accordance with, as a minimum, the requirements of the Act on the Provision of Digital Services; 
  • the extent to which business operators use in-person services and services based on printed materials will have fallen significantly, and a number of digital-only business services will be available;
  • digital user support will be available throughout the country and will also be developed to serve business operators;

The Programme's action plan for 2021 was published in January 2021.

  • The progress in promoting digitalisation and achieving the goals set will be assessed using a set of indicators and an up-to-date picture of the situation.
  • The primacy of digital services and the adoption of standard approaches to service development and provision will be furthered by applying and developing the legislation. 
  • The aim of digital support for online service users will be to improve the availability of this support across the country and make it easier to find. The digital programme also aims to ensure that digital support serves business operators, too.
  • The YritysDigi project will meet the programme goal of significantly reducing the extent to which business operators use in-person services and services based on printed materials, and making available a number of digital-only business services. 
  • The programme also includes other measures supporting digital service development, such as the further development of the Suomi.fi service being undertaken by the Digital and Population Data Services Agency, and the development of service quality tools.

Alongside the Programme for the Promotion of Digitalisation, the Government Programme’s other means for achieving the digitalisation goals are:

Who is participating in the digitalisation programme? 

The principal responsibility for the Programme for Promotion of Digitalisation rests with the Ministry of Finance. Other ministries have partial responsibility. Municipalities, businesses and the third sector are also invited to participate in the digitalisation programme's measures.