Digital services increase the opportunities for citizens, companies and corporations to use public services regardless of time and place. Digital services are usually the fastest and easiest way to interact with the authorities. When the use of digital services becomes more widespread, the public service production becomes more efficient, which saves public resources. The starting point is that digital services provided by the public administration must be functional, easy to use and safe.
According to the public administration's client relationship strategy, the authorities must ensure that the digital channel is an attractive option to the client. In building digital services, key issues include user-oriented design, renewal of service processes, interoperability of services, and information security and data protection.
Among other things, the Public Sector ICT operational unit of the Ministry of Finance is responsible for the overall development of the digital services of public administration and the integration of joint development projects.