Digitalising and automating life and business events

The Ministry of Finance is preparing to implement the digitalisation of life and business events. This relates to the objectives set out in Finland’s digital compass. Life events are situations in which a natural person needs services, and business events are situations in which a legal person needs services. One of the objectives of Finland’s digital compass is to define and digitalise approximately 40 of the most significant and impactful life event service packages by 2030. Preparations are being made in broad-based cooperation with different branches of government, stakeholders and networks.

The aim of digitalising service packages relating to life and business events is to more comprehensively take people’s and businesses’ differing needs and situations into account when developing and providing public services in the future. A life event is a change in a person’s life that requires the person to use the services of more than one authority. For example, a life event could relate to studying, establishing a business or having a child. 

By developing activities and services as service packages based on life events, we can ensure good governance in our increasingly digital society and provide a smoother and more comprehensive service experience. At the same time, this will make public services more cost-effective and impactful, because different sectors and service providers will cooperate to link people’s needs for services to different life situations and events.


Digitalising life and business events – send in your proposals

The Ministry of Finance invites organisations to highlight important life and business events that should be digitalised and, where applicable, automated.  We want to use this round of proposals to chart existing service packages that relate to life and business events and to compile a wide range of information on the priorities and preparations of different organisations to promote digitalisation centred on life events.

The proposals will be assessed by the secretariat of the Ministerial working group on developing the digital transformation, the data economy and public administration (Coordination Group for Digitalisation). The assessment of the proposals will take into account the scope, need for legislative drafting, resources required for implementation, and the potential benefits and impact of the intended change. The next stage of preparations will be to choose the proposed life and business events that will be included in the feasibility study to be launched in 2023. 

Submit your proposals by 31 January 2023 using the form below (in Finnish). Submit the completed form to the registry of the Ministry of Finance (kirjaamo.vm(at)gov.fi) with the subject “VN/30844/2022 elämäntapahtumalähtöinen digitalisaatio.”

Download the form (in Finnish).

Contact information

Niko Ruostetsaari, Programme Manager, Ministry of Finance, tel. 0295530309, [email protected]

Tiina Lokka-Lepistö, Senior Specialist, Ministry of Finance, tel. 0295530040, [email protected]